The ignotors do not work properly and cannot be repaired. At least they say please...BUT STILL NO RESOLUTION. My repair guy came out and said he had seen this before. I also have a 6 burner DCS stove and have the same issue with the ignitor striking. One must pull straight to avoid breaking. I replaced the dual gas valve thinking it was the problem but the gas flow to the burner is stopping again. My cooktop is also warped, broiler gas valve was already replaced, burner ignitors won't click and when they do, 3 other burners keep clicking. Register your purchase here. We have a DCS 36" range, purchased in 2002. My husband had a pot of oil boil over on the stove and he tried to soak up the excess with a towel, but did not remove burner caps or anything else. The first said he wasn't qualified to work on the range but that the other firm was. I have been told COUNTLESS TIMES NOW to please WAIT A FEW MORE DAYS while they try to get 'ELBA' to respond to the problem of the lighting & convection fan. This is what I told the dog to poop on after talking to the less than helpful people at DCS. It's like this piece of crap has a mind of it's own. They sent me a letter extending to 8/2010. I would never buy anything for DCS again. I have a DCS 5 burner. I am dissapointed with the quality of this dishwasher- it has a engineering or a quality problem with the draw handle. I have had for over ten years now, RGS-305. DCS Range I RGSC-305BK. Same problems that you are all having . It is time to organize and see how many people have been taken advantage of by DCS whom I believe was then purchesed by Paykel Fisher. Expensive repairs for a young, expensive range! defective stovetop and no way to get it repaired or replaced! We have a 6 year old range with 4 burners and a center grill. Hope this helps for those of you with similar problems. Gas valve for DCS range part # 210782P. We called out a technician twice to repair. Fisher Paykel directed us to a service group about 80 miles away. Sears sent 2 different service people out. They were unwilling to send out the refurbished display first. Recent DCS Kitchen Range questions, problems & answers. I'm in - igniters are flawed. It was annoying, but we would dutifully replace them with glue and a toothpick every few months. I have left a call with Fisher & Paykel tech people to see what I need to do to fix. We had the same problem with a burner that would ignite incessantly and a boil over on the stove. The repair man said it needs a new front panel, which displays the temp, clock, ect, instead of a thermostat. I try to speak to them about the multiple repairs. To add insult to injury, the Fisher & Paykel help desk does not have my name in their database even though I've reported problems four separate times and order replacement parts three times! The service call alone would be $300. Most fixes are easy to diagnose and complete without calling for pro service. WE bought our large DCS oven 3 yrs ago and now the oven will not reach the desired temperature. Shop online for product accessories or spare parts. The oven has always worked fine. No problem. It's a disaster. $3,059.15. After lots of research, we purchased the newest model OR36LDBGX1 Gas Range from Fisher&Paykel from a locally well known appliance store on 12/29/07. If you want the closest thing possible to no maintenance, then get a sealed top unit, and deal with its pros and cons. Make Offer - DCS RGV2304N 30" Stainless Freestanding Natural Gas Range NOB #39045 MAD DCS RDV2364GDN 36" Stainless Dual-Fuel Gas Range T2 NOB #23427 MAD $6,599.00 Now "we" think its a bimetallic unit that controls the ignitor and gas flow. It was installed on 2-7-08 and had issues from that moment on. Repair man just left for the 3rd or 4rth time since 2013. I was directed to this webpage when searching for solutions to fix the igniters. Now, I have only one working stove top igniter that doesn't click, click, click, click until it drives you crazy. The stove top ignitors have been replaced three or fours times; the stove top itself completely warped and had to be replaced; now the oven thermostat is not working properly. Total piece of ### for $4000. I only have 1/2 a range to work with but they have ALL MY MONEY that I paid for it! The ignitor is lit the entire cycle and is not a problem but the gas flow stops, will sputter, then start up again. So guess what? This repair, if it ever happens, will have cost $500-$600. Dual gas valve has solenoid and also turns on the ignitor. . Gas cook top igniter diagnosis: this article explains the cause, diagnosis, and cure of cooktop or gas range igniter problems that cause continuous clicking, or failure to ignite gas burners or a gas oven properly. I have talked to everyone including the general manager of the so-called "Customer Care" department (Terry Bushie of DCS in the Huntington Beach, CA office) who promised me she would get a response to my concern (of having to spend $150 for several little plastic pieces) but neither she nor anyone else called me back or even emailed me. 4.2 out of 5 stars 41. It is time to organize and see how many people have been taken advantage of by DCS whom I believe was then purchesed by … They came out to fix it again after waiting a month for the new part. No one else in the area would try to repair it as they were not familiar with it. I will never buy a DCS product again. When we called The Great Indoors again, the F-P rep was there. The main reason is the lack of electrical power. When you turn on a burner, an electronic igniter generates a … Buy a Wolf, Viking or GE. The center eye's igniter continues to click because the gas is not getting to the simmer flame. Over the years, I saw all the problems mentioned here: plastic feet dropped off grates, center burner not lit at all or lit with constant clicking, knob ring mark wiped off after cleanning, burners not lit due to moisture after cleaning, etc.. Several months ago, all the igniters began to quit working sometimes (I mean no clicking sounds and fire at all when turning on the knob). He breaks the door trying to remove the stove body from the cabinet. Over a short period of time, the little plastic piece easily cracks and breaks off after routine cleaning of the stove top. Assistance and complete servicing for all DCS Outdoor and Indoor products, by factory service technicians trained by DCS. When four different repairmen have been unable to fix it then it obviously is a lemon! I had to show him what screws went back where. $2000 to the DCS authorized rep who is very expensive and not particularly good. Download the user guide or manual for your Outdoor or Indoor product here. Find and download User Guides, Installation and Parts Manuals for your product. I have a four burner with Grill DCS. I have been involved in commercial rest. When they came out, they admitted they were not able to fix it, but said the thermostat was out. After opening the back of the unit we discover that the convection fan motor has lighting wires stuck in it so it cant spin. My DCS won't stop clicking AFTER its turned off. RG series ranges pdf manual download. Continue to hold the burner knob in place for about 30 seconds. All rights reserved. You can buy the part online now for $90. The electrical features of my DCS 48-inch gas range will not come on. Little rubber feet 0on the burner grates fall off--cannot find replacements, except once my wife found each ~1/4" foot was $5.00 EACH!!! the two burners on the left side will light, but the ignited continues to fire. I have a DCS 2 door Ovens and the display has gone out for the temperatures and comes and goes for the clock. We have had nothing but service problems since new. If you're experiencing problems, have a question about an appliance / service or need any other help, we're here to help, before, during and after your purchase. You are here. The ignotors do not work properly and cannot be repaired. I've wasted hours with New Zealand tech support people who will not let me talk to the parts department about my problem. Not happy at all, when your a single mother of 3. I have a 6 burner DCS range, purchased about 5 years ago. There are several reasons why your grill is may not be lighting. I sympathize will all of those who have had problems with the DCS. Fisher & Paykel Appliances Customer Service. We bought a 6 burner 36'' professional range November 2013, a few days before the one year warranty expired, the oven broiler stop working. I have a 2007 dcs 4 burner with center grill. After that give it a firm push in and the flame should stay. As a technical support person, I know more about this stove than they do at this point and all I can say is their products are over priced lemons. The service man even contacted them to tell them the item had to be defective. Our DCS stove model RGS 305SS serial 03L62513C, 30" had all 5 top burners replaced severeal times including the broiler in the oven and now when the oven is turned on and sometimes reaches the set temperature the oven then will not re ignite!! I am about to rip the thing out and throw it in the ocean. We took them all apart down to the wiring, carefully cleaned them extensively with hot soapy water for the pieces that could and the igniters with alcohol. I feel that the company show no sympathy to the type of service that they supply, I have rung multiple times and each representative states that the machine would be delivered the next day. $249.00 shipping. Dual Gas Valve. There is another part of the solution which involves placing a small piece of paper in the burner handle. Since I purchased the 6 burner range in 2005 I have had to have 2 broilers replaced, an ignitor box, numerousl other internal parts, and in the past 2 years have spent approx. Firstly, big spills are a big deal with this range and if you have one, it's important to start taking the burners apart right away to properly clean up. ft. Oven, 4 Burners, Convection Fan, Cast Iron Grates, and Blue Porcelain Oven Interior, in Stainless Steel Thor Kitchen 30" Freestanding Pro-Style Gas Range with 4.55 cu.ft. I would never buy one of their products again. With DCS, cooking to restaurant standards can be the norm rather than the exception. Please comment if you feel ther should be an organized effort to address this now. It seems one gets more for the money with DCS. I have had the technician out repeatedly for six months and it never works for more than a week. If you let the ignitor go, it eventually stops striking. Then you could shut the pilot valves off … I agree. Had it for over 10 yrs and worked for less than 1yr. DCS stoves are junk. Yes, this is an expensive unit, but considering the use I put it through (hard, hard cooking), and the temps it gets to w/speed(infa-red broiler reaches 750°) I will say that the unit will get me another 10 years if not more of a good working life. Very upset that I've had to wait over a week for my washing machine to be delivered. The 13" oven went out about 3 months ago. We know have to order new latches since he could not get the door back on. So far, Thanksgiving '07 and Christmas '08 were ruined because of two defective oven thermostats. All we needed were 3 tiny rubber feet, because they kept popping off. It was fixed the first time it happened. After endless conversations with Sears, we finally found a supervisor who finally admitted they had sold something they could not service. Here are common telltale signs that something might not be right with you range: Electrical short Shot heating element Self-igniter malfunctions Stove clicks Heating is irregular Burner stays lit Burner sets itself to simmer automatically Something smells funny And for those who say that keeping the stove clean will prevent these problems, my wife keeps a meticulous stove top. That company has been here twice. I called the company and spoke to someone and they brushed me off and said they would tell the technical department and they would call me back. You could put a separate sparkeron each burner but it would require drilling holes into the front panel (6 of them). We were told that the unit could be serviced by Sears. Has anyone else had this issue? The last Tech to come out (3 yrs. The flame is extremely weak and barely enjoy cooking. This tech do not know how to open these ovens up. If you have a DCS Grill that uses a 9 volt ignition and it is not lighting we will be going over some troubleshooting tips. We also have installation guides, diagrams and manuals to help you along the way! Fairly simple to replace if you're confident working with electrical parts,if not I'd definitely call a repair company. ago) said he would h … read more I have only used the burner less than 15 times in the life of the stove. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. This is the second time I've had to replace the ignitor for the broiler. 210779 DCS Range Oven Thermostat. My fix was to remove the top cover, clean and expose a hole in the middle surrounded by a brass nut. After 10 yrs of dealing with a piece of junk stove, we decided to throw it out and get a more reliable stove. The repairmen that have come to my house agree with me and would not recommend these clunkers to anyone. Our ranges are as powerful as your imagination and give you ultimate control. Both times the 5 point igniter was replaced. Also inside racks are getting rusty. It seems that DCS really produced lemons. Ignitor was $75...Only after several nasty emails to FP, and one very nasty threatening phone call to the FP rep, did we get this covered. Overall I am fortunate to understand the needs to keep this unit working properly and I have been satisfied with my unit, but understood going in that it would require routine maintenance to keep the unit working up to my needed performance levels. I declined this expensive repair. I clean the ignitor with a Q tip and rubbing alcohol. reading I guess I am really lucky up till now. I would NOT buy anything fisher paykel! I can't imagine they will be in business much longer here in the US with the amount of complaints I've seen on the web. If you don't, your problems will only get worse. Design your dream outdoor culinary arena with built-in grills in natural gas and LPG. This is all on a $4K range less than 10 years old. This was important to us because this range was to be installed in a rural part of the Texas hill country.
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